Returns & Exchanges
NOTE: You have 24 hours from the delivery date to contact us about a full refund. After 24 hours, all returns are refunded via store credit in the form of a Ju'Nae Fit E-Gift Card.
Please email firstname.lastname@example.org to notify us of your return/exchange within 3 business days of the delivery date.
*Items purchased on sale cannot be returned for store credit.*
Please be sure to send your item(s) back in full accordance with our return policy:
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- All returns will be refunded via store credit in the form of an E-Gift Card code.
- Returns are processed within 5-7 business days after your item(s) are delivered.
- We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
- Ju'Nae Fit is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Pre-ordered items cannot be refunded!
Defective, Incorrect, or Missing Items:
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email email@example.com within two business (3) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
"Make it easier with Ju'Nae"